After you contact us, we will send you an agreement to sign on-line which will explain how we will act on your behalf. On receipt of that signed instruction, we will write to the bank or financial company allowing it 8 weeks to confirm you have a claim. We may need documentary evidence of your existing or completed PPI claim, and we will contact you to ask for this. It is not possible for you to have more than one organisation acting on your behalf to claim your compensation. If you have already instructed anyone else, please contact us immediately.
Your claim will be dealt with by our experienced team, and Richard Gilbert, Head of Litigation qualified for more than ten years as a Solicitor, will have responsibility for the overall supervision of your claim.
The service we will provide to you will include the following:
After allowing the financial institution 8 weeks to respond to our initial complaint. We estimate your case will take between 8 and 16 weeks to conclude if court proceedings are not required. If we do need to issue legal proceedings to force the bank to pay you, your claim will be subject to the court timetable which can mean it will take up to 9 months to conclude. This is however completely dependent on your specific case and the responses we receive.
We agree to act for you on a Damages Based Agreement (DBA). Under this agreement we will not charge you anything if you do not receive any compensation. If, however we recover any compensation for you, our charges are a maximum of:
(in the below we refer to a) to d) above as “Our Guaranteed Charges”).
We will bill you for our charges when we send you your compensation, and we will deduct those charges from the money we send you.
NB. We are also legally required to let you have an estimate of our charges, and we will notify you if our estimate changes. We estimate that if proceedings are issued, then our costs will be around £1,200, and that without proceedings, our costs will be around £200, but once again this formal notification has little relevance to you because you will never have to pay us more than Our Guaranteed Charges.
We confirm that:
Please note that it is not permissible for you to have more than one organisation acting on your behalf to claim your compensation. If we carry out work on your behalf but we cannot recover your compensation because you have also instructed another organisation to do so, you will be liable to pay us items a) and b) of our Guaranteed Charges.
This firm is committed to high quality legal advice and client care, however if at any point you are unhappy or concerned with any aspect of the service we have provided for you, or about any charges we make, then please contact Richard Gilbert (our Head of Litigation) on Tel: 0203 198 8026, or by e-mail (Richard@fairplane.co.uk) or by post to our office.
We have ten weeks to consider your complaint, but if we have not resolved it within that time or you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman, (Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ www.legalombudsman.org.uk E-mail - email@example.com Tel: 0300 555 0333) to consider the complaint.
The Legal Ombudsman will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
In addition, you have the right to challenge or complain about our bill, and you have the right to apply for assessment of our bill under Part III of the Solicitors Act 1974 but please note that you will be liable to pay interest on any bill which is unpaid for more than 30 days.
For more information about how we deal with your complaint, please go to